How Does Laundry Pickup and Delivery Work?
Book your laundry pickup online, by phone, or through the Drop & Dash app. Place your dirty laundry in any white trash bag or laundry bag and leave it in an accessible pickup spot near your door. We’ll pick it up, wash, dry, and fold everything according to your preferences, then return your laundry within 24 hours.
From booking to clean laundry
Choose an available pickup window, tell us where the driver can reach your bag, and add any care details before the handoff.
Book and add the details
Enter your address, choose an available pickup and delivery window, and add your care preferences. For a standard next-day pickup, book by 11:59 PM. Same-day requests are handled by phone before noon.
Need same-day service? Call 773-436-1994 before noon. An $18 fee replaces the standard $5 delivery fee, and availability is confirmed by phone.
Prepare an accessible handoff
Check pockets and care labels, close the laundry securely in a bag, and place it at the pickup spot entered with the order. For a lobby, front desk, doorman or shared area, arrange permission and access first.
We process and return the order
Our team weighs and processes the laundry at the serving facility. Standard laundry comes back washed, dried and folded with a 24-hour turnaround. The final total reflects the recorded weight, applicable fees and any additional services selected for the order.
Three things to know before your first pickup
What should I put the laundry in?
Use a bag that closes securely and can be left at the arranged pickup spot. Empty pockets first and keep special-care items clearly identified.
What does a standard order cost?
Standard service is $1.95 per pound with a 25 lb minimum and a $5 round-trip delivery fee. A minimum order totals $53.75 before discounts or extras. New customers can use 20OFF for $20 off the first order; minimums and fees still apply.
What about special items?
Comforters, pillows and other bulky or special-care items may use separate pricing or timing. Check the item page or contact our team before including something that needs individual review.
Easier every time
in the app
Reorder in two taps, track your pickup, and manage your card. Most of our regulars run everything from the app.
Frequently asked questions
What new customers ask before their first pickup.
Rather talk to a person?
Live customer support is available from 7am–7pm, seven days a week. Spanish support is available.
Do I need to stay home for pickup?
You do not need to be present if you have arranged a suitable, accessible pickup location. Include entry instructions and obtain any building permission needed for the handoff. Be available if the team needs to clarify access.
What if the driver cannot reach my bag?
Contact our team as soon as you know there is an access problem. We can discuss the order and next steps. Any missed-pickup charge or rescheduling condition must follow the published service terms.
Can I change the pickup or delivery arrangement?
Contact the team with your order details and the change you need. Timing and route availability affect what can be changed; the current service terms explain any applicable conditions.
Where should I put care instructions?
Add preferences when booking. For an unusual item or request, contact us before pickup so we can discuss the appropriate care, eligibility and timing.
How should I prepare the bag?
Empty pockets, check care labels, close the bag securely and make sure the arranged pickup spot is accessible. Use our laundry pickup preparation checklist for the complete ready check.