Drop & Dash FAQs
Find answers to common questions about booking, laundry care, and your order. For complete service details, follow the links in each answer. If you need a hand, our local team is here to help.
Booking & coverage · Pickup & return · Pricing · Laundry care · Order support
Need same-day turnaround? Call 773-436-1994 before noon to confirm availability.
Need help with your order?
Live customer support, 7am–7pm, seven days a week. Se habla español.
Booking & coverage
How do I schedule my first pickup?
Start on our schedule page. Enter your address, choose from the available pickup and delivery windows, and add your laundry preferences and access instructions. Our How It Works guide explains the full handoff and return process.
How do I book if I already have an account?
Use the Log in option on the schedule page or open the Drop & Dash app. If you need help finding your existing account, contact our team with the name and contact information used for your bookings.
How can I check whether you serve my address?
Enter your address when you book to confirm service and see available pickup windows. You can also browse our service-area directory or call for help. The directory’s local guides are not an exhaustive list of every address we can serve.
Pickup & return
When should I book, and how long does laundry take?
Book by 11:59 PM for next-day pickup. Pickups are available seven days a week, with available two-hour windows shown during booking. Standard wash-and-fold turnaround is 24 hours. Contact us about timing for hang-dry items or special care. See How It Works for the full process.
Can I request same-day turnaround?
Yes. Call 773-436-1994 before noon so our team can confirm availability and arrange pickup and return. The $18 same-day fee replaces the standard $5 round-trip delivery fee. See our same-day laundry service page for details. Use the phone for this request rather than the general message form.
Do I need to be home for pickup and delivery?
You can arrange an accessible handoff spot and include the instructions in your booking. For an apartment or condo, provide your unit number, entrance details, and any access arrangements. Get permission before leaving laundry with a front desk or in a shared area, and contact us if the driver will need help reaching your bag.
Pricing
How much does standard pickup and delivery cost?
Standard wash and fold costs $1.95 per pound, with a 25 lb minimum and a $5 round-trip delivery fee. A 25 lb order totals $53.75 before discounts or extras. See Pricing for item prices, options, and minimum-order examples.
Is hypoallergenic detergent available?
Yes. Hypoallergenic detergent is a $3 upgrade. Select it when booking and include any other care preferences you would like us to review. Our residential laundry service page explains care options.
Are comforters charged by the pound?
Comforters and pillows have separate item prices: twin/full comforters are $24.95 each, queen/king comforters are $29.95 each, and pillows are $12.95 each. Sheets and everyday washable laundry are charged by weight. See comforter and bedding cleaning for care and eligibility details.
Laundry care
Is my laundry washed with other customers' orders?
No. Your laundry is washed separately from other customers’ orders. Our professional laundry team handles the washing, drying, and folding at our local facilities. Learn about our residential laundry care.
Can I request a particular wash, drying, or folding preference?
Add your preferences when you book, including wash temperature, detergent choice, or a special-handling request. Your preferences are saved for future orders. Contact our team before sending an item that needs special attention so we can discuss whether it can be accepted and any timing or pricing differences.
What is the connection between Drop & Dash and Wash Smart?
Drop & Dash is the pickup-and-delivery brand from the team behind Wash Smart. Wash Smart operates 22 neighborhood laundry stores across Chicago and the suburbs, and all 22 accept drop-off laundry. It’s the same local team, with different ways to get your laundry done. Meet the team behind both brands or find a Wash Smart drop-off store.
Order support
How can I speak with someone about my order?
Call or text 773-436-1994, email Support@dropanddash.com, or use the message form below. Live customer support is available 7am–7pm, seven days a week, and Spanish-language help is available. Include your booking name and order number if you have it.
What should I do if I need to change or cancel a pickup?
Contact our team as soon as you know your plans have changed. Include your booking name, scheduled pickup, and the change you need. The service terms explain any applicable cancellation or missed-pickup conditions; our team can help you understand what applies to your order.
How do I report a problem with an order?
Contact our team with your booking name, order number if available, and a description of the issue. We’ll review the details with you. The applicable service terms explain the claim process and conditions.
Still need help?
Send our local team your question. For an existing order, include your booking name and order number if available so we can help you with the right details.
Call or text: (773) 436-1994 · Send a text
Email: Support@dropanddash.com
Live support: 7am–7pm, seven days a week. Se habla español.
For same-day turnaround, call before noon to confirm availability. For business laundry, use our commercial quote form.